Support — Creo
Last updated: July 21, 2026
Creo is a manifestation and habits app: you create visualizations, goals and habits, track your progress, and access guided sessions. If you need help, here's how to reach us and answers to the most common questions.
Need help? Write to us:
We usually reply within 24 to 48 hours. To help you faster, tell us your iPhone model, the App version, and describe the issue in as much detail as possible.
"Butterfly Plan" subscription
How does the free trial work? New subscribers get a 7-day free trial. If you don't cancel before it ends, it automatically converts into a paid subscription. We remind you with a notification before the trial ends.
How do I cancel or manage my subscription? The subscription is managed from your Apple account, not inside the App: open Settings → [your name] → Subscriptions on your iPhone, select Creo, and choose to cancel or change plan. Cancellation takes effect at the end of the period already paid.
I restored/reinstalled the app and lost my premium access. Open the paywall inside the App and tap "Restore purchases". Your subscription will be linked again to your Apple ID.
Refunds? Purchases are processed through Apple. Refund requests are handled at reportaproblem.apple.com according to Apple's policies.
Account and data
How do I delete my account and data? You can delete your account directly from the App, under Menu → Account. This erases your data from our servers. If you run into trouble, write to us at creologro@gmail.com.
Do I need an account to use Creo? No. You can use the App anonymously; your data lives on your device. Creating an account only serves to back it up and sync it.
Reminders and notifications
I'm not getting notifications. Make sure notifications are enabled in Settings → Creo → Notifications. Inside the App you can set the schedules under Menu → Reminders, choosing the hour range for each reminder type.
Technical issues
If the App behaves unexpectedly, try fully closing it and reopening it, and make sure you have the latest version from the App Store. If the problem persists, write to us with the details and we'll help.
Useful links
Contact
For any question, suggestion or issue, write to us at creologro@gmail.com. We'd love to hear from you. 🦋